Consumer Data Privacy Policy

At Rivers to Ranges, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, store, and safeguard your information in accordance with the Privacy Act 2020 (New Zealand).

1. Information We Collect

We collect personal information from you, including:

  • Name

  • Contact information (email, phone number)

  • Shipping and billing address

  • Order information and purchase history

  • Account login information (if you create an account)

  • Any additional details you voluntarily provide (e.g., enquiries or survey responses)

Payment Information
We do not collect or store your payment card details. All sensitive payment data is processed securely through trusted third-party providers.

We may also collect non-identifying technical information such as:

  • IP address

  • Device type

  • Browser type

  • Website usage data through cookies and analytics tools

2. How We Collect Your Information

We collect information when you:

  • Make a purchase through our online store

  • Create an account

  • Subscribe to our mailing list or SMS alerts

  • Enter a competition or promotion

  • Contact us via email, phone, social media, or website forms

  • Browse our website (cookies and analytics may track basic usage data)

We may also receive information from third-party services you use to log into our website (e.g., Google or Facebook), if applicable.

3. Why We Collect Your Information

We collect and use your personal information to:

  • Fulfil orders and deliver products

  • Process secure payments

  • Communicate with you about orders, delays, or important updates

  • Provide customer support

  • Manage your account

  • Send you marketing emails or promotions if you choose to opt in

  • Improve our website, services, and product range

  • Support fraud prevention and maintain website security

Existing Customers
If you were a customer before 20 July 2020, you may automatically be included in our mailing list under the previous terms. You can unsubscribe at any time.

4. Storage, Security & Payment Information

Your personal information is stored on secure, encrypted platforms.
Access is limited to staff or authorised contractors who require it to perform their duties.

Payment Security

  • We do not store credit card numbers or other sensitive payment data.

  • All payments are encrypted and processed through PCI-compliant third-party gateways such as Stripe, PayPal, or Afterpay.

  • Your card details are never visible to Rivers to Ranges at any point.

We regularly review our systems to ensure they meet modern security standards.

5. Cookies & Website Tracking

Our website uses cookies to:

  • Remember items in your shopping cart

  • Improve site function and load speed

  • Gather anonymous usage statistics (via tools like Google Analytics)

  • Personalise your browsing experience

You may disable cookies in your browser, though some site features may not work correctly.

We do not allow third-party behavioural tracking or targeted advertising profiles.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We only share your data when necessary to:

  • Operate our online store and website

  • Process payments

  • Deliver your order through courier or freight partners

  • Send optional marketing emails (with email marketing platforms such as Mailchimp or Klaviyo)

These partners are required to keep your information confidential and secure.

We may also disclose information:

  • If required by New Zealand law

  • To protect our rights, property, or safety

  • To prevent fraud or misuse of our services

7. Data Retention

We keep personal information only as long as required for:

  • Completing your purchases

  • Providing customer support

  • Meeting tax or legal obligations

Typically, information is retained for up to two years, unless a longer period is legally required. After this, the data is securely deleted or anonymised.

8. Your Rights Under the Privacy Act 2020

You have the right to:

  • Request a copy of the personal information we hold about you

  • Ask for corrections to any inaccurate or incomplete information

  • Ask us to delete certain information where legally permissible

  • Withdraw consent for marketing communications at any time

  • Make a complaint to the Office of the Privacy Commissioner

To exercise your rights, please contact us using the details below.

9. Email Communications & Unsubscribing

If you subscribe to our updates, we may send:

  • Order confirmations and important service alerts

  • Product announcements

  • Promotions, sales, and newsletters

You can unsubscribe at any time by:

  • Clicking the Unsubscribe link in any marketing email

  • Contacting us at the email address below

Transactional emails (e.g., order confirmations) will still be sent where needed.

10. Data Breaches

In the unlikely event of a data breach involving personal information that could cause harm, we will:

  • Notify affected individuals as soon as reasonably practical

  • Notify the Privacy Commissioner if the breach is notifiable

  • Take steps to secure the data and prevent future breaches

11. Children’s Privacy

Our services are not directed to children under 13.
We do not knowingly collect personal information from children.
If we become aware that a child under 13 has provided information, we will delete it promptly.

12. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on our website with the updated revision date.
Your continued use of our services indicates your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy, or wish to access or correct your personal information, please contact:

sales@riverstoranges.co.nz

We are committed to responding promptly and helping you understand how your information is handled.